These Terms of Service ("Terms") govern access to and use of services provided by Chleb Holdings LLC (DBA Chleb AI) and its affiliate CHLEB AI LLC (together, "CHLEB," "we," "us," or "our"). These Terms apply to all visitors, clients, and business entities that access our websites, engage our services, or enter into service relationships with CHLEB.
Scope of services
CHLEB provides professional business services including website design, development, and implementation; calendar and scheduling system configuration; workflow automation and system integrations; AI receptionists, AI messaging, and AI-enabled services; and ongoing system management, optimization, and support.
Payment & billing
Services may be billed as monthly or annual subscriptions, one-time fees, usage-based charges, or a combination. All fees are in U.S. dollars. Recurring charges are billed automatically per the schedule in invoices or Service Agreements. All payments are final and non-refundable unless expressly stated in a signed Service Agreement. No free trials or money-back guarantees are offered. Failure to pay may result in service suspension or termination.
Cancellation & term
Plans purchased on this website. Monthly plans renew each month and stop at the next renewal when you cancel. Annual plans run for the full year. Payments already made are not refunded. That is the same sentence published on our pricing page, and it governs the plans you can buy here.
Engagements under a signed Service Agreement. Where a signed Service Agreement sets a fixed term, that Agreement governs cancellation, including any fees that remain payable for the rest of that term. Where the Agreement and this section disagree, the Agreement controls.
How to cancel. Email chleb@chleb.ai or call (813) 694-8671 and tell us you are cancelling. We will confirm in writing and tell you the date your service stops.
AI services & automation disclaimer
AI services are provided as operational tools, not guarantees. AI outputs may be inaccurate, incomplete, or context-limited. CHLEB does not warrant accuracy of AI-generated content or business performance outcomes. Clients are solely responsible for reviewing, approving, and monitoring all AI outputs and automated workflows.
SMS communications (A2P compliance)
SMS messages may be sent for appointment scheduling, service notifications, customer support, and AI receptionist interactions. Reply STOP to opt out. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. By consenting to SMS, users confirm they are at least 18 years of age.
Client responsibilities
Clients agree to provide accurate and timely information, review and approve deliverables promptly, maintain required third-party accounts, and ensure lawful use of implemented systems. Delays caused by the client do not constitute breach by CHLEB.
Intellectual property
All proprietary tools, workflows, templates, systems, and materials developed by CHLEB remain the intellectual property of CHLEB unless otherwise agreed in writing. Clients receive a limited, non-transferable license for internal business use.
Limitation of liability
CHLEB shall not be liable for indirect, incidental, consequential, special, or punitive damages. Total liability shall not exceed fees paid in the six (6) months preceding the claim. Clients agree to indemnify CHLEB from claims arising from use of services, client operations, or client-approved content.
Payments, disputes & chargebacks
Payments are processed through Stripe. Clients agree not to initiate chargebacks for authorized charges. Chargebacks may result in service suspension, administrative fees, and submission of service records to processors. Chargebacks do not eliminate contractual payment obligations.
Dispute resolution
Disputes shall be resolved through binding arbitration under the American Arbitration Association (AAA), conducted in New Jersey or remotely. Disputes must be brought individually. Class actions and representative actions are waived. CHLEB may seek injunctive relief to protect intellectual property or confidential information.
Governing law & termination
These Terms are governed by the laws of the State of New Jersey. CHLEB may suspend or terminate services for non-payment, breach, or legal compliance. Termination does not relieve outstanding payment obligations. Sections relating to payment, IP, confidentiality, liability, indemnification, and arbitration survive termination.
Privacy & cookies
Our Privacy Policy describes what we collect and what we do with it, and our Cookie Policy lists what this site stores in your browser and who sets it. Both form part of these Terms. Our security page sets out what protects the information you send us and what we do not claim.
Changes to these terms
We may update these Terms from time to time. Material changes will be reflected in the "Updated" date above and, where required by law or by a signed Service Agreement, communicated directly. Continued use of the Services after an update constitutes acceptance of the revised Terms. A signed Service Agreement is not changed by an update to this page.
Contact
Chleb Holdings LLC (DBA Chleb AI) · Tampa, Florida, United States
CHLEB AI LLC · Montville, New Jersey, United States
Chleb Holdings LLC and CHLEB AI LLC are affiliated entities operating under the "Chleb AI" brand. The entity named in your signed Service Agreement or invoice is the contracting party for that engagement.
Email: chleb@chleb.ai · Phone: (813) 694-8671