Capture the service address, reported problem and requested timing while your plumbers are on a job. Chleb configures urgent-request routing and routine estimate intake with your team. Dispatch availability, instructions and appointment confirmation follow the workflow your business approves and tests.
Chleb AI captures plumbing call details, service addresses and estimate requests. Review service-area, scheduling and urgent handoff rules before launch.
Illustrative fictional scenario: Homeowner calls Saturday at 11am with a burst pipe.
I can take an urgent request for the plumbing team. What is the service address, and is water still leaking?
Illustrative fictional scenario: Homeowner calls Saturday at 11am with a burst pipe.
During setup, we review:
Configured per trade
These field-service systems are compatibility candidates, not verified Chleb connectors. Confirm account permissions, dispatch and calendar writes, duplicate handling, failed delivery, and the unanswered on-call path during setup.
Use fictional caller details and a test account. Run these checks with your team before relying on the workflow. These are setup checks, not results from a customer deployment.
Pass evidence: Use fictional plumbing callers inside and outside the service area, including an urgent leak. An in-area caller reaches the configured booking or escalation path.
If it fails: Do not promise service to the out-of-area caller; route the request to team review or a callback.
Pass evidence: Ask for a fictional after-hours burst-pipe visit when the test calendar has no eligible on-call slot. The system preserves the address and urgency and shows that no appointment was created.
If it fails: Tell the caller a person must review the request and create a message or callback task instead of confirming a visit.
Pass evidence: Run fictional calls for a routine fixture estimate and an active leak, then inspect the destination records and alerts. The estimate uses normal intake and the active leak uses the urgent path.
If it fails: If either destination fails, use a callback or message path and do not claim completion.
Chleb AI is based in Tampa, Florida, and configures this plumbing call flow for plumbers in Tampa and across the United States. The published prices are $297 a month for the CRM, $899 a month for AI Receptionist + Chatbot, and $997 a month for the Front Office Bundle.
It asks whether the main water valve has been shut off and walks the caller through doing it if not, then flags the call as urgent and can send your on-call plumber a configured summary so the team can dispatch.
It asks a couple of qualifying questions, whether water is actively running and how long it has been leaking. During setup we can configure the flow so real emergencies get flagged as urgent while price questions go to a standard estimate request.
Yes, during setup we can configure separate routing for commercial and residential calls, so a property manager's call does not get the same intake as a homeowner's.
The same questions as a burst-pipe call: whether water is actively running, whether it has been shut off, and how long it has been going on. It flags the call as urgent and can send your on-call plumber a configured summary so the team can dispatch.
Chleb AI is a flat monthly subscription: CRM at $297 a month, AI Receptionist + Chatbot at $899 a month, or the Front Office Bundle at $997 a month. Call minutes and emails are billed separately at carrier cost, not per call.
No. ServiceTitan, Housecall Pro, Jobber, FieldEdge, RazorSync, and Workiz compatibility is assessed during setup; verify the account before promising a connection. The call summary and booking still go to your team; we confirm a generic CRM via webhook if you use something else.
It can request it as a routine appointment, the same flow as a faucet replacement or drain cleaning, unless the caller describes an active leak or no-hot-water situation that needs the emergency flow instead.
Choose the forwarding and ring order with your team, then test answered and unanswered calls on the actual phone setup. Keep a documented way to return calls to your original line.
Yes. The flow asks 1-2 qualifying questions ("is water actively running, has it been shut off, how long has it been leaking") and triages accordingly. Tire-kickers get an estimate flow; emergencies get flagged for same-day review.
Use only the pricing language your business approves, including when a quote needs an inspection. Test an in-scope question and an unknown service; the unknown request should go to your team without an invented price.