AI receptionist for dental practices. Capture every new-patient call, even after hours.

Chleb AI answers new-patient calls after your front desk goes home. It asks the intake questions configured for your practice, including which insurance the caller has, then books a new-patient exam and cleaning on your connected booking calendar. It sends your team a summary of the call so nothing falls through overnight.

A familiar call. A booked job.

Caller at 6:15pm asking about a new-patient cleaning.

Caller
Hi, I'm trying to find a new dentist. Do you take Delta Dental PPO?
Chleb AI
I'll put your Delta Dental PPO on the booking and queue the coverage check for the front desk. Are you looking to book a cleaning, a specific concern, or just a new-patient consultation?
Caller
Just a cleaning, it's been about two years.
Chleb AI
Got it. For new patients we book a comprehensive exam plus cleaning in one visit. It usually takes about 90 minutes. I have Tuesday at 10am or Thursday at 2pm next week. Which works better?
Caller
Thursday at 2 works.
Chleb AI
Booked. Can I grab your name, date of birth, and insurance member ID for the new-patient paperwork?
Caller
Sarah Mitchell, 3/14/1989, member ID is DD449821.
Chleb AI
Thanks Sarah. I'm texting you a confirmation, a new-patient intake form to fill out online beforehand, and our address. We'll see you Thursday at 2. Is there anything specific you'd like Dr. Patel to know in advance?
Caller
I had some sensitivity on a back molar, that's why I'm switching dentists.
Chleb AI
I'll add that to the notes on your booking so Dr. Patel has it beforehand. Thanks for choosing us, Sarah.

Your rules come first.

During setup, we review:

  • New-patient capture is the single biggest revenue lever for a dental practice. We optimize for it.
  • Insurance info captured on every call and queued for your front desk before the appointment
  • Vertical-tuned vocabulary, not generic answering-service script
  • Dentrix, Open Dental, EagleSoft, Curve, and Denticon support confirmed on the integration check
  • Missed-call SMS recovery for after-hours inquiries

Configured per trade

Built around the calls you already take.

The calls you get

  • New patient inquiry (insurance intake + consultation booking)
  • Existing patient recall (schedule next cleaning)
  • Emergency (broken tooth, abscess, pain) with same-day triage
  • Insurance benefit verification (callback during business hours)
  • Treatment plan questions (route to treatment coordinator)
  • Cosmetic and Invisalign consultations (sales-qualified handoff)

Your callers’ words

  • PPO vs HMO vs fee-for-service, in-network vs out-of-network
  • common procedures: cleaning, exam, x-rays, crown, root canal, extraction, whitening, Invisalign
  • new-patient vs recall, hygiene-only vs comprehensive
  • specialty referral patterns (oral surgery, endo, ortho)
  • deductible vs annual max language

Tools we check for

  • Dentrix (confirmed on the integration check)
  • Open Dental (confirmed on the integration check)
  • EagleSoft (confirmed on the integration check)
  • Curve Dental, Denticon (confirmed on the integration check)
  • Generic PMS via webhook

Named tools are confirmed on the integration check. We confirm compatibility and scope for your existing software before promising an integration.

Frequently asked questions

What if a new patient calls with a broken tooth and is in pain right now?

During setup we can configure the call flow so a pain call gets flagged as urgent, and the AI offers the earliest available slot instead of the standard new-patient exam.

Can it handle an existing patient rescheduling a cleaning?

Yes. During setup we can configure the flow so existing patients skip the new-patient intake questions and go straight to rebooking the next cleaning.

What about an Invisalign or cosmetic consult inquiry?

The AI books the consultation and flags the interest so your treatment coordinator can follow up prepared.

Is the AI HIPAA-aware?

The AI is configured to avoid asking for or repeating protected health information beyond what's needed to book an appointment. Sensitive medical detail collection happens on the secure new-patient intake form (texted post-booking), not on the call. We sign BAAs where needed.

Can it verify insurance?

Real-time verification with payors is not yet integrated, but the AI collects the member ID, group number, and DOB during the call and queues an insurance verification task for your front desk before the appointment.

What if a caller is in pain and needs to be seen today?

Emergency calls trigger a priority booking flow with same-day or next-day slots, and route an SMS alert to the doctor's on-call line if your practice has one.

Will it understand specialty terms?

Yes. The model is tuned with dental vocabulary (apicoectomy, supernumerary, occlusion, etc.). For specialty referrals beyond your scope, the AI captures the request and routes it to your referral coordinator.

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