Collect the service, preferred stylist and requested time without interrupting work at the chair. Chleb configures the intake around your service durations and booking policies. Showing availability, changing an appointment or collecting a deposit depends on the connected system and a tested workflow.
Frequently asked questions
What if a caller doesn't have a preferred stylist?
The AI asks a couple of service questions. It can be set up to offer a stylist whose specialty fits, a color specialist for a balayage request or a curl specialist for a curly cut.
Can it book a multi-chair wedding-party appointment?
Treat a multi-chair booking as a separate setup requirement. Test staff availability, service duration and conflicts together before allowing confirmation. Otherwise, collect the party details for the salon team.
What happens on a walk-in availability question?
The AI can check an approved booking calendar and offer a configured available window; verify the calendar response during setup.
Does it work with the booking software I already use?
Square Appointments, Booksy, Vagaro, Fresha, and GlossGenius compatibility is assessed during setup; verify the account before promising a connection. If you use something else, we assess whether an authorized webhook path is available and test it before offering it.
Is this a per-call answering service or a flat monthly subscription?
Chleb AI is a flat monthly subscription: CRM at $297 a month, AI Receptionist + Chatbot at $899 a month, or the Front Office Bundle at $997 a month. Call minutes and emails are billed separately at carrier cost, not per call.
Does it handle a men's cut or barbershop-specific request differently?
Yes. It recognizes men's cut variations like a fade, taper, beard trim, or hot towel finish, and can request the appointment length that service needs.
Does the AI quote color service pricing over the phone?
The sample leaves pricing and deposit terms for salon confirmation. If you want approved prices read out, define the exact service scope and test what happens when the requested work falls outside it.
Can it match callers to the right stylist?
With a tested calendar connection, the flow can check the configured stylist availability and service duration. Otherwise, it records the preferred stylist and service for salon review. Test requests for unfamiliar services and unavailable staff before launch.
What about cancellation and no-show policies?
The AI can state your policy and request a deposit through a connected booking flow if that account supports it; verify the payment and cancellation behavior during setup.
Can it sell retail products over the phone?
Limited. The AI can collect the product request and route it to your team for a curbside pickup booking, but won't take credit card payments over the phone. A salon can route those to an approved invoice or payment link; verify the delivery path during setup.