Capture the treatment a caller is asking about and their preferred consultation time after the front desk closes. Chleb configures approved intake and staff routing for your practice. Qualified staff decide suitability and treatment plans; calendar access and appointment confirmation need setup-specific testing.
Frequently asked questions
What happens on a returning-client maintenance call?
During setup we can configure the flow so a returning client can request the same treatment with the same injector at the next available slot, instead of the full new-client consultation.
What if the caller asks about a membership instead of a single treatment?
The AI can be set up to mention your membership program when a caller asks about repeat treatments, and can request a consultation for the caller to learn more.
What if a caller mentions pregnancy or blood thinners?
The AI flags it for your injector to review before the appointment, and does not give medical advice on the call.
Is Chleb itself a per-call answering service or a flat monthly subscription?
Chleb AI is a flat monthly subscription: CRM at $297 a month, AI Receptionist + Chatbot at $899 a month, or the Front Office Bundle at $997 a month. Call minutes and emails are billed separately at carrier cost, not per call.
Does it work with Boulevard or Aesthetics Pro?
Boulevard, Aesthetics Pro, Jane App, Vagaro, and Mindbody compatibility is assessed during setup; verify the account before promising a connection. For an EMR outside that list, we assess whether an authorized webhook path is available and test it before offering it.
Does the AI recognize different neurotoxin brands, like Dysport or Xeomin, not just Botox?
Yes. The intake vocabulary covers Botox, Dysport, Xeomin, and Jeuveau, so it can note which one the caller is asking about before booking the consultation.
How does the AI handle a laser hair removal inquiry?
For a laser inquiry the receptionist asks which treatment the caller is interested in and whether they are asking about a package or a single session, then can request the consultation on your connected booking calendar.
Does the AI give pre-treatment instructions like avoiding alcohol or ibuprofen before a consultation?
It routes pre-visit questions to the practice or injector for review and does not give medical advice on the call.
Will the AI know our injectors and their specialties?
Your practice can provide approved provider and service-routing rules. Availability checks require a tested calendar connection. Qualified staff decide which provider and treatment are appropriate; otherwise the flow records a consultation request for review.
Can it handle questions about contraindications?
Route these questions to qualified practice staff. Collect caller-reported health details only through the intake fields and access, retention and delivery process the practice has approved. The receptionist does not determine treatment suitability.
What about pricing transparency?
Configurable. Some practices want their published prices stated on the call. Others prefer the caller to hear a range and book the consultation for an exact figure. The AI follows your preference.
Membership upsell?
Yes. If a caller asks about repeat treatments or pricing, the AI surfaces your membership program and routes membership-interested callers to a sales-qualified consultation flow.