It flags the call as urgent and gets it to the person you have on call, with the caller's name, number and address, instead of booking it for another day. In the sample call below, an air conditioning failure in a house with an 84-year-old resident reaches the on-call technician by text at 11:20 PM on a Saturday.
The first thing the receptionist decides is whether the call can wait. In the sample call, the caller says the air conditioning stopped working, the house is getting hot, and her 84-year-old mother lives there. The receptionist marks the call urgent because she says it is getting hot in the house, a phrase on this sample business's list of urgent words, and tells the caller who the call is going to.
It then asks only what the technician needs to act: a name, a callback number, which it repeats back, and the service address. It does not offer a visit for next week or ask the questions a routine booking would. As soon as it has the details, it texts the on-call technician a summary and tells the caller to expect a call back.
Her mother's age is not what triggered it. Heat is a real risk in a call like this one: the CDC says people aged 65 or older are more prone to heat-related health problems, which is why this sample business also lists words such as elderly and baby. But a caller who only says her mother is 84 uses neither word, and the simulation would book her a routine repair. Test your urgent words against the way your callers actually describe the people at home.
Some calls are dangerous before they are urgent. In this simulation, a caller who says they smell gas, or reports smoke or fire, is told to leave the building and call 911 from outside before anything else is asked. Peoples Gas, a Florida natural gas utility, gives the same first step on its safety page: leave the area and call 911.
What the live receptionist says on a gas or fire call is part of your call flow. Ask for that instruction during setup and listen for it on a test call. Try the gas line in the demo above to hear the simulation's version.
You choose where urgent calls go. The setting in the demo matches the ways Chleb's own pages describe a handoff: a text summary to your on-call contact, which is how the HVAC page describes urgent calls, a live transfer, or a message for the team. A message waits until someone reads it, so it only fits a business with nobody on call. The demo lets you hear what the caller is told in that case: its first sentence already matches the setting, saying the call is marked urgent and the details are being taken for the team, not that anyone is picking up right now. Only its last sentence tells the caller when to expect a call back: when the office opens.
The text in the demo is the summary the simulation writes: the caller's name, number and own words, the address, and the time of the call. Chleb's FAQ says calls like this are routed to your team with the full transcript attached, so the technician can read what was said before calling back.
It shows the order of an urgent call: urgency first, then the minimum details, then a handoff to the person on call, with nothing booked. The video and the demo above run the same scripted simulation. Fennowick Air & Heat and the caller are fictional.
It does not show how the production receptionist judges urgency. The simulation marks a call urgent when it hears words from a fixed list; the live receptionist uses a language model that follows the rules configured for your business, so test it with the emergencies your own customers describe. No text is sent from this page, the voices in the video come from Kokoro text-to-speech, and nothing here replaces 911.
To hear the live receptionist, call (813) 694-8671.
Simulated call, voiced by text-to-speech. The live receptionist is at (813) 694-8671.
Narrator: Simulated call, voiced by text-to-speech. The live receptionist is at (813) 694-8671.
Receptionist: Thanks for calling Fennowick Air & Heat. The office is closed right now, but I can book a visit or get an urgent message to the team. What's going on?
Caller: Hi, our AC stopped working and it's getting really hot in here. My mother is 84 and she lives with us.
Receptionist: That sounds urgent, so I'm going to get this to the on-call technician right away. What's your name, please?
Caller: Ana Ruiz.
Receptionist: What's the best number to reach you?
Caller: 813 555 0131.
Receptionist: Thanks, I have 8 1 3, 5 5 5, 0 1 3 1.
Receptionist: What's the address for the visit?
Caller: 2207 Palm Shade Lane.
Receptionist: I've just sent the on-call technician a summary with your number. They'll call you back. Is there anything else?
Caller: No, thank you.
Receptionist: Thanks for calling Fennowick Air & Heat. Have a good night!
You do. In this simulation, phrases such as no AC, burst pipe or gas smell mark a call urgent, and each sample business adds its own. With the live receptionist, those rules are written into your call flow during setup, and you should test them with the words your callers actually use.
Not in this simulated call flow: an urgent call goes to a person instead of the next open appointment. Chleb's HVAC page describes urgent calls being flagged with a summary sent to the on-call technician, and its sample call also holds an emergency slot on an on-call schedule, which this simulation does not model. Decide which you want during setup.
Then a message is the honest setting: the receptionist takes the details and tells the caller someone will call back when the office opens. Switch the setting in the demo to hear that version of the call: its opening line matches the setting, saying the call is marked urgent, not that anyone is being reached right now.
No. In the simulation it tells a caller who reports gas, smoke or fire to leave and call 911 from outside. It does not place calls to emergency services, and Chleb does not describe the receptionist doing so.